Frequently Asked Questions

What is the difference between being an associate and a customer?

Associates who have signed up for our convenient Autoship program gain access to our complete product line at wholesale prices. Once you sign up as an associate, you are are also automatically enrolled in the Orovo Opportunity. The Orovo Opportunity provides our associates with financial incentives for referring their friends and family to Orovo, where they too can purchase and distribute our quality products to other customers. Distributing Orovo products and introducing loved ones to the Orovo Opportunity entitles both parties to a rewarding commission check each month. (To find out more about the Orovo Opportunity click here.)

Each associate is required to purchase 20 points worth of products each month (this is equivalent to one signature Orovo product or 20 points worth from one of our other product lines) to ensure that they remain active in the Orovo Opportunity. If an associate does not purchase 20 points each month, they will be considered an inactive associate and will no longer receive commission checks or have access to Orovo's products at wholesale prices. Non-Associate customers and inactive customers have access to our products, but not at our discounted pricing.

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What is Autoship and how does it help me remain an active associate?

In order to help our associates take full advantage of the Orovo Opportunity and remain active, most Orovo associates sign up for an automatic shipment of at least one of Orovo’s signature products each month. Signing up for Orovo's Autoship option means that the credit card you provide will be automatically charged for the Orovo products you select to have sent to you each month. This ensures that you meet "active associate" status during each 30-day cycle and retain access to our deep discounts and your commissionable sales. You may cancel your Autoship status at anytime and revert to inactive associate membership. (For directions on how to cancel Autoship, see below.)

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If my Autoship Order is placed on the 29th or the last day of the month, will it be pushed up to the 28th?

Yes. All new Orders placed on the 29th or the last day of the month will be pushed up to the 28th on the next month’s Autoship.

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What will happen to my Autoship if my Autoship date falls on a weekend?

If your Autoship falls on a Weekend date, your Autoship will automatically be pushed up to Friday.

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If my Autoship order has been declined what shall I do?

If you have problems with your order being declined please contact Customer Support prior to the month's commission checks being printed on the 20th of the month after.

If you contact us after the commissions have been posted, there is a good chance that we will not be able to remedy the situation.

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What is the return/refund policy?

Orovo offers a full refund less shipping and handling on all our products, as long as they are returned unopened and in resalable condition. All returns must be received within 30 days of the purchase date. To successfully return an Orovo item, please include the packing slip that contains your account identifying information. Return your unopened products to:

Orovo, LLC
P.O. Box 2800
Orem, UT 84059

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I don't live in the United States. How can I go about joining Orovo?

International residents currently cannot join Orovo due to legal reasons. We are diligently working to provide international customers with access to the Orovo Opportunity, so check back often for more information on international accounts. International customers can still purchase our products at retail prices through authorized online distributors.

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How long does shipping take and what is the cost?

You will receive your package within 4-7 business days after placing your order. Orovo ships through USPS and provides all our customers with tracking information. Shipping costs vary depending on weight.

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Do you have a Call Center?

Yes, our customer service agents are available to take your call 9 am to 5 pm Monday - Friday Mountain Standard Time.

Call 1-877-466-7686 for assitance.

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Why do you need my Social Security Number?

The Orovo Opportunity offers a unique compensation plan, including a monthly reimbursement check as your Orovo network grows. These checks often total over $600 throughout the course of a taxable year. The IRS requires us to send a 1099 tax form to you for these earnings, which requires that we have your Social Security Number on file.

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Is my Social Security Number Safe?

All personal information gathered by Orovo is completely safe and secure. We understand that our associates put a great deal of the trust in us as we collect personal information. That's why we guarantee not to sell any information regarding any associate at anytime. We host your information on a completely secure and encrypted independent web service.

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How do I input my Social Security Number?

Step-by-Step: Inputting Social Security Numbers

  1. Log into your associate account
  2. Click on the profile tab located to the top left
  3. Click on the "edit profile" link located to the left
  4. Enter your Social Security Number
  5. Click "save"

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Can I cancel the autoship anytime? If so how?

You may cancel your Autoship status at anytime and revert to inactive associate membership. Just log in to your personal extranet (click on "login" from the main Orovo page), then click "Autoship." Canceling your Autoship takes mere seconds!

Step-by-Step: Canceling Autoship

  1. Log in to your associate account
  2. Click on the autoship tab located to the top left
  3. Choose the autoship you wish to cancel
  4. Click on the cancel profile link located to the bottom left
  5. The page will reload and ask you to verify
  6. Click yes
  7. The page will return to the main autoship page

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How do I place another order (besides those listed on my Autoship account) for additional Orovo products?

Step-by-Step: Placing an order as an associate

  1. Log in to your associate account
  2. Click on the "my orders" tab located to the top left
  3. Click on the "new order" tab. A new window will open
  4. Add to your cart the products you wish to purchase
  5. Click the "checkout" button

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Where do I find the recommended use for each of your products?

  1. Click on the "Products" Link to go the the All Products page
  2. Then click on the product you would like to find out the recommended use for
  3. This will take you to a Learn More Page where the recommended use will be posted just above the Supplement Facts

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What is Extranet?

When you log in from Orovo's secure homepage, you are taken to what we call Extranet, our back office where you can change your settings, update orders, modify credit card information, add your Social Security Number, enroll new associates, and examine your commissions.

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Login information: Step-by-Step

Step-by-Step: Associate Login

  1. Click on the "login" link located to the top right
  2. Enter your associate number or username
  3. Enter your password

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Step-by-Step: Customer Login

  1. Click on the "shopping cart" link located to the top right
  2. Click on the "login" link located to the top left
  3. Click on the "existing customer" button
  4. Enter your customer number or email address
  5. Enter your password

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Additional Step-by-Step Information

Step-by-Step: Changing address

  1. Login to your associate account
  2. Click on the "profile tab" located to the top left
  3. Click on the "edit profile" link located to the left
  4. Edit your address
  5. Click save

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Step-by-Step: Changing credit card information

  1. Login to your associate account
  2. Click on the "Autoship" tab located to the top left
  3. Choose the autoship which you wish to edit
  4. Click on the "edit" link located under Payment Type
  5. Click on the pay by credit card link
  6. Edit as needed
  7. Click save

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Step-by-Step: Changing autoship

  1. Login to your associate account
  2. Click on the "Autoship" tab located to the top left
  3. Choose the autoship which you wish to edit
  4. Click on the "edit" link located under Product Information
  5. Change contents as desired
  6. Click save

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Step-by-Step: Changing Autoship schedule

  1. Login to your associate account
  2. Click on the "Autoship" tab located to the top left
  3. Choose the autoship which you wish to edit
  4. Click on the edit link located under Schedule Information
  5. Edit dates as desired
  6. Click save

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Step-by-Step: Exploring your downline

  1. Login to your associate account
  2. Click on the "genealogy" tab
  3. Click on the "Downline Autoship Report" link located to the left
  4. The dropdown menu allows you to explore between associates and customers, and between active or inactive autoships.

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Step-by-Step: Explanation of tree view of the genealogy

  1. Login to your associate account
  2. Click on the "genealogy" tab
  3. Click on the "Tree View Genealogy" link located to the left
  4. This page allows you to see how your downline is constructed.

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Step-by-Step: Explanation of Commission

  1. Login to your associate account
  2. Click on the "commissions" tab
  3. This page displays the months that commission has been generated and the amount for that month.

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Outline of the tabs

  • Profile – View and edit your associate account
  • My orders – View and place orders
  • Autoship – View and edit your autoship profile
  • Customers – View and search your customers
  • Genealogy – View associates placed under you, and their status
  • Commissions – View commissions from customers and downline associates
  • Enroll new associate – Sign up a friend and help your business grow

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